Edmonton Fire Rescue Services (EFRS) is facing a surge in call volumes, predominately for medical emergencies, posing a significant challenge for the newly appointed Fire Chief, David Lazenby. This dramatic increase, a 60% rise since 2020, necessitates a strategic approach to resource allocation and personnel support to ensure the department can effectively serve Edmonton’s growing population of over one million residents. Lazenby, who officially assumed the role in January 2025, succeeding former Chief Joe Zatylny, brings extensive experience from six different fire services, recognizing Edmonton as presenting unique challenges for first responders. His primary focus is on equipping his team of nearly 1,200 firefighters across 30 stations with the necessary resources to meet the escalating demands and protect the well-being of his personnel.
The increasing call volume isn’t simply a matter of more incidents; it’s a reflection of the diverse and often demanding nature of the calls EFRS receives. While fire suppression remains a core function, the department also responds to a wide array of situations, including ice and water rescues, medical emergencies, and a particularly alarming surge in overdose calls. This broadening scope of responsibilities highlights the crucial role EFRS plays as a vital community resource, often the first point of contact for citizens in crisis, regardless of the nature of the emergency. This public reliance on EFRS underscores the importance of adequate staffing and resources to handle the diverse and often complex nature of the calls.
The 270% increase in overdose calls over the past four years places an immense strain on EFRS resources and takes a significant emotional toll on the firefighters who witness the tragic consequences of the opioid crisis firsthand. Lazenby acknowledges the profound impact these calls have on his personnel, expressing concern for their mental and emotional well-being. He emphasizes the importance of providing adequate support systems to help them cope with the trauma and stress associated with these incidents. This commitment to supporting the well-being of his firefighters is not just about individual care; it’s a crucial element in ensuring the department can continue to provide effective and compassionate service to the community.
The emotional burden on firefighters extends beyond overdose calls. Responding to suicides and other traumatic incidents weighs heavily on the minds of these first responders. Chief Lazenby recognizes the critical need to protect the mental health of his team, emphasizing that their well-being is paramount to their ability to serve Edmontonians effectively. This focus on mental health reflects a growing awareness within emergency services of the cumulative impact of trauma exposure on first responders and the importance of providing comprehensive support systems to mitigate these effects.
To address these challenges, Chief Lazenby prioritizes supporting his team’s well-being through various programs and initiatives aimed at mitigating the impact of trauma and stress. This includes access to mental health resources, peer support programs, and training to equip firefighters with coping mechanisms. He understands that a healthy and resilient workforce is essential to meeting the growing demands placed on the fire service. This investment in the well-being of his personnel underscores his commitment to creating a supportive and sustainable work environment.
Furthermore, Chief Lazenby acknowledges the need for strategic growth within EFRS to keep pace with Edmonton’s projected population increase. He recognizes that maintaining an effective and equitable level of service requires proportionate growth within the department. This forward-thinking approach involves proactive recruitment and resource planning to ensure EFRS can continue to meet the community’s evolving needs in the coming years. By focusing on both the immediate challenges and the long-term needs, Chief Lazenby aims to position EFRS as a resilient and responsive organization capable of serving the citizens of Edmonton effectively for years to come.
